Besta

On-site search and performance marketing

Marketing
Header of the MEDIA FACTORY Group`s case study featuring the Besta.cz logo and a search screen in the bathroom fixtures assortment, highlighting the new on-site search add-on enabling faster discovery of specific washbasins by price, brand, and availability.

Project brief

Besta is a leading supplier of bathroom fixtures and installation materials, renowned for its expansive product range and professional service. We introduced the advanced Search Ready tool on their website and conducted a full marketing audit. Through that process, we ensured their advertising campaigns became truly effective.

The project was led by our Digital Vision division, which crafted and executed a comprehensive performance marketing strategy for Besta. It showcased the power and potential of cross-divisional collaboration within our group: search-generated insights fueled marketing efforts, while increased traffic helped optimize the search process itself. The shared data loop accelerated conversion optimization, maximizing the impact of our work on the client's business.

The project’s primary goals were clear: increase revenue, sustain campaign performance, and maximize return on marketing investment.

Services provided

Implementation and setup of the Search Ready on-site search
Google Ads and Sklik campaign setup and optimization
Data-layer adjustments and precise conversion tracking in GA
Restructuring of PPC accounts and ad formats

Our approach

We kicked off with a critical tech upgrade—the deployment of Search Ready. Visitors could now find relevant products more intuitively and quickly. This shift immediately improved navigation and increased the likelihood of purchase. As soon as the first signs of success and sufficient search data emerged, we rolled out the marketing strategy.

Digital Vision conducted a marketing audit, uncovering key gaps in tracking. Data on conversions, revenue, and ad-channel performance were unreliable. With accurate tracking in place, we redesigned campaigns both structurally and strategically. In tandem with Search Ready, we created a robust synergy between user experience and performance advertising.

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Execution

We utilized Search Ready as the cornerstone of customer experience. Shoppers often arrive at e-commerce sites with precise needs—but struggle to navigate a broad catalog. Launching Search Ready aimed to solve this problem by enabling intuitive and immediate access to relevant items, regardless of the initial query.

Three pillars of Search Ready implementation

  1. Product ranking
    Items were sorted based on numerous criteria, stock availability being paramount. In-stock items appeared first, increasing the likelihood of a completed sale.

  2. Support for alternative names and descriptions
    The bathroom-fixture segment often uses slang or unofficial terms. Our search understands a wide range of phrases—from simplified names to synonyms and common descriptions—allowing customers to search naturally and still receive accurate results.

  3. Tolerance for typos and varied input
    Search Ready correctly handles typos and alternate word orders. Whether users enter “shower faucet” or “faucet shower,” they still receive relevant results. This flexibility significantly boosted the chances of purchase.

Performance marketing optimization

Following the deployment of Search Ready, we leveraged its data for performance marketing. Using Google Tag Manager, we adjusted the e‑commerce data layer and implemented precise tracking of conversions, order values, and key metrics—essential for smarter growth decisions.

We overhauled PPC account structures, shifting from outdated text-heavy formats and undifferentiated strategies to a modern approach featuring:

  • Performance Max for broad coverage
  • Dynamic, user-behavior-driven product campaigns
  • Responsive ad formats optimized across devices

We also allocated budgets based on channel performance. Separately optimizing Google Ads and Sklik—which each had unique targets, audiences, and performance logic—let us channel resources where returns were highest.

Leveraging Search Ready data, we refined the product feed (improving names, images, and promoting higher-margin items), which boosted campaign ROI. All progress was transparently reported via an automated Looker Studio dashboard, offering real-time insights.

Outcome and benefits

By fusing tech innovation, performance marketing, and precise budget targeting, we achieved outstanding outcomes after one year of collaboration:

  • 97% increase in PPC-driven revenue
  • 67% growth in profit margins
  • Conversion rate among search-driven users rose from 2.55% to 4.31%
  • Average order value increased by 80%
  • Search-driven revenue surged by 386%

This project highlights the importance of cross-functional collaboration. Integrating Search Ready with performance marketing propelled Besta's business results to a new level.

“We didn’t expect search enhancements to have such an impact—but Search Ready convinced us. Clear proof it works.”

Michal Tatar
Managing Director, Besta.cz

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